EXCHANGE OR REFUND POLICY ONLINE
Please note we are unable to refund or exchange any earrings.
If returning an online order for refund or exchange by post please request a return authorisation number within 14 days of receipt. Please write this number clearly on the outside package. The cost of any undamaged and unworn products, correctly returned will be credited to the original purchaser's credit card. Any shipping charges will not be refunded.
PLEASE NOTE: If an item that has been purchased with free shipping and is returned for refund the shipping charge (£8.95) will be deducted from the purchase value. This applies to a refund only.
International custom duties and sales taxes are non-refundable for shipments outside the European Community (EU).
We recommend you use a special delivery service for your own protection. We cannot accept responsibility for postage fees or for any items damaged, lost or stolen in transit. Items must be in their original packaging if returned to us.
Once you have packaged the item safely send it back to the following address:
109 Fortis Green Road
+44(0)20 8444 7000
This returns policy does not affect your statutory rights.
If you have any queries please do not hesitate to send an email to [email protected]
Bespoke items, sized rings, items supplied at a discount, items purchased at a sale price and special order items cannot be exchanged or returned under any circumstance. For more information please contact us on +44 (0)208 444 7000, or email us at [email protected]
Full priced Items seen and bought in the gallery we will glady exchange goods within 14 days of purchase providing they are unworn, unmarked and proof or purchase can be produced. In the event that you are unable to find an exchange we will issue you wilth a credit note valid for 6 months.
RETURNING FAULTY GOODS
Faulty items will only be accepted if the goods are delivered to the customer damaged, or if there is a subsequent manufacturing fault within a period of 6 months after delivery. Please note that all items being returned due to a fault must be returned within a period of 14 days once you have submitted notification to us. All items returned as faulty will be inspected, and any item displaying damage deemed to be a result of fair wear and tear will not be accepted as faulty. *NOTE* Your statutory rights are not affected. Where possible, items may be repaired on request but only where such items are deemed faulty and repairable. Repairs do not come with a guarantee. It may be possible for us to repair items which have suffered wear and tear. There will be a charge for this service, which is to cover the cost of shipping and any other costs incurred.
Our right to vary these terms and conditions
We have the right to revise and amend these terms and conditions from time to time. You will be subject to the policies and terms and conditions in force at the time that you order products from us.
Law and jurisdiction
Contracts for the purchase of products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. If you are a consumer this does not affect your right to bring proceedings in the country where you live.