EXCHANGE & RETURN POLICY

EARRING RETURN POLICY

PLEASE NOTE WE DO NOT EXCHANGE OR REFUND ANY PLATED OR COATED EARRINGS FOR HYGIENE REASONS. FOR CLARIFACTION PRIOR TO YOUR PURCHASE PLEASE DO GET IN TOUCH [email protected]

 


CHRISTMAS EXCHANGE

Our Christmas exchange has been extended starting from 1st December 2020 you can exchange only up to 31st January 2021.

 


ONLINE PURCHASES

For online purchased to qualify for a refund we must be informed of its return within 14 days of the delivery date. You have up to 30 days total to return an item. Items must be returned to us unworn and in their original condition.

EXCLUSIONS

· We do not exchange or refund any plated or coated earrings for hygiene reasons

· All made to order, special orders and rings which have been resized are subject to our made to orders terms, which are non-exchangeable or refundable.

A refund will be issued to the original payment method, within 7 days of receiving the returned item.

PRODUCTS PURCHASED WITH FREE SHIPPING

If an item has been purchased with free shipping and is returned for refund the shipping charge will be deducted from the refund total. This applies to a refund only. Mainland UK is £8.99. International shipping is £27.99.

International customs duties and sales taxes are non-refundable for shipments outside the UK

HOW TO RETURN ONLINE ORDERS

Please return your order using a trackable service ( i.e royal mail special delivery) Please post back the item in its original packaging and include the original delivery slip or order number with your contact details.

Return address

tomfoolery
109 Fortis Green Road
Muswell Hill
London
N10 3HP

Please note this is not a pre-paid service and therefore you will be responsible for postage cost.

If you are local to the store you are also welcome to drop the item of in store during opening hours

Monday – Saturday 10:00- 16:00. Please bring the order confirmation.

 

 


RETURNING IN-STORE PURCHASES

Our in-store returns policy allows for exchange only within 14 days of purchase. Items must be returned to us unworn and in their original condition. (Exclusions apply***)

We are able to extend to one-month gift extension receipt if requested at time of purchase.

A till receipt or gift receipt must be provided on return to allow for exchange or credit note.If an item for exchange can’t be chosen on return date a credit note will be issued which is valid for one year.

EXCLUSIONS

· We do not exchange or refund any plated or coated earrings for hygiene reasons

· All made to order, special orders and rings which have been resized are subject to our made to orders terms, which are non-exchangeable or refundable.

· Sale items which are purchased in store are non exchangeable


OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the policies and terms and conditions in force at the time that you order products from us.

 


LAW AND JURISDICTION

These Terms of Use shall be governed by and construed in accordance with English law. The Parties agree that the Courts of England will have jurisdiction to settle any dispute which may arise out of, under or in connection with these Terms of Use.

 


KLARNA

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

• Pay in 3
• Pay Later

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

 


 

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