I wanted to write to say what excellent customer service myself and fiancé received at your store yesterday. We arrived around 11am and received a warm welcome with an offer of a drink which was lovely. The lady who helped us decide on an engagement ring was warm, hugely helpful and genuine.
I could not have asked for a better level of customer service. I am very much looking forward to my ring arriving once it has been re-sized.
Lizzie & Kieran
The rings worked! Thank you so much Laura – they look fabulous on, and feel great. The day went off wonderfully well! This is the first picture of us as an officially married couple, showing off our gold.
Love Lizzie and Kieran
Hope you had good holidays. I meant to write you for awhile just to let you know how much Marc and I enjoy our rings. I absolutely love my ring and necklace and get compliments all the time. It is not just the size of the diamonds. My ring is beautifully and tastefully done and my necklace is my new favorite everyday jewelry. Marc loves his ring as well. It came out exactly how he wanted it. I can’t praise your work enough. Thank you!!!!
your happy customer
Thank you tomfoolery for making our wedding so special. When Luke (my husband) decided to propose he came into the shop and was given the most fantastic service. You helped him bring to life his vision and design a beautiful engagement ring that was unique. You gave expert knowledge whilst giving him the freedom to design something special. Every little detail was considered, the diamond quality, shape, size and the right band to compliment it. Having the expert knowledge gave Luke reassurance and comfort that he was in the right place to create the perfect ring.
After having such a great experience with you on creating the ring we decided to get our wedding rings from tomfoolery too. You gave us options and recommended the most suitable rings, not just the most expensive ones! I really felt that you actually cared about doing the right thing rather than just making the sale. Thank you for being so patient after many visits and indecisive moments. Nothing was too much trouble and we are so happy with our wedding bands.
On top of that you helped us choose the bridesmaid jewellery. The personalised necklaces with each bridesmaids initial on were current and timeless. I was able to give each bridesmaid either gold or silver to suit them individually. The girls were really pleased with their gift and will be able to wear these again and again. The packaging and ribbons looked beautiful and created fantastic gifts!
My husband and I now have unique rings and the bridesmaids have personalised necklaces that will hold the memories forever. Thank you.
Earlier this year I decided to ask my girlfriend to marry me. Whilst I had a known for a while that she was ‘the one’ I hadn’t really thought how or when I would do it. Then the moment suddenly arrived. Only 6 weeks out I arranged a surprise long weekend away to Lake Como. The easy part done I now had to find a ring … and didn’t have a clue where to start?! Jess had mentioned a while ago that she loved some of the jewellery from Tomfoolery so I thought I would start there. I did some quick research on the internet on rings and on diamonds so that I could at least talk in the right terms … but I needn’t have bothered. Laura and her mum put me completely at easy as soon as I walked into the shop talking through the range they had, the difference between rings, stones, the infamous ‘4C’s’, styles and finishes. And they also patiently allowed me to ask endless questions. They got a good understanding of my budget and of Jess’ ‘style’ and made recommendations based on the information I gave them.
What was nice was that Laura was able to present me a wide variety of ideas, suggestions and rings … and by no means your typical high street offering. Whilst she did have several ‘classic’ style rings she had many different and interesting designs to show. And the one that stood out by a mile for me was part of the shops own Metier range. Stunning!
Once I decided this was the style that I wanted we got onto the detail of the diamond I would want for it. The ring on display in the shop didn’t quite have the diamond I wanted. Not a problem, Laura said for me to come back in 3 days time and she would have a selection of pear shaped diamonds to show me from her contacts in Hatten Gardens. And wow did she come up with the goods. She had a selection of 6 diamonds for me to compare but straight away pointed out that she had found an antique cut diamond that she thought would be perfect. Whilst it was nice to be able to compare this against a selection of other diamonds, Laura’s judgement was spot on and the diamond she recommended stood out a mile from the others.
During these three days I looked at as many rings as I could both in shops and on the internet (which Laura had encouraged me to do). None came close to the uniqueness of the ring I had seen at Tomfoolery and the decision to go for it was easy.
Laura then pulled out all the stops to get the ring made in the 3 1/2 weeks she had before I went away. No time to get Jess’ exact ring size, she said ‘I will just estimate from the photos you showed me on facebook’…?!? … of course she got the size spot on (but had reassured me that even if she hadn’t it would be easy to adjust later on).
When I collected the ring the day before I went away it looked stunning in its presentation box, even better than I could have hoped for. I couldn’t wait to ask Jess to marry me. Luckily for me Jess said yes and we had an amazing weekend away. Jess absolutely loved the ring, and I can honestly say that I don’t think there has been a day since I asked her 3 months ago that I haven’t caught her admiring it … and like all girls she can’t wait to show it off to anyone at the first opportunity.
The range of styles that Laura and Tomfoolery offer and the bespoke service provided which allowed me to find the perfect diamond and beautiful ring at a fraction of the price meant that what could have been a daunting, scary, expensive and dare I say tedious experience was made an absolute pleasure. No hard sell, just friendly, honest and unbiased advice which helped me find the perfect ring for the perfect girl. Thanks Tomfoolery!
“ tomfoolery couldn’t have been more helpful in helping me find the perfect ring for my partner online. They emailed me pictures of alternative pieces, to help me make my mind up. Payment online was effortless and the ring got to me in safe and sound in no time. I wouldn’t hesitate in pointing friends and family their way in the future.”